I-CAR RECOGNIZES USAA WITH I-CAR GOLD CLASS PROFESSIONALS BUSINESS DESIGNATION

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I-CAR, the Inter-Industry Conference on Auto Collision Repair, has announced
that USAA, an industry-leading insurance provider, has been recognized as an
I-CAR Gold Class Professionals business, the highest recognition for training
available to businesses in the collision repair inter-industry.

“Staying on top of emerging trends in the collision repair inter-industry can
be seen as a challenge, but the I-CAR Gold Class Professionals business
designation provides businesses, such as USAA, with a solid knowledge platform
that helps them stay ahead of the curve. The I-CAR Professional Development
Program provides role-relevant training and structured career advancement for
individuals in the Auto Physical Damage Appraiser role,” said John Van Alstyne,
I-CAR CEO & President.

“Through I-CAR training, claims staff working in the collision repair
industry with their collision repair networks have the opportunity to provide
their customers complete and safe repairs that retain vehicle performance
attributes, while improving business operating performance in important KPI’s
such as CSI, and ultimately, maintaining pace with today’s ever-changing vehicle
technology,” Van Alstyne added.

Businesses that have earned the I-CAR Gold Class Professionals business
designation have accomplished the highest level of training in the industry and
continue to improve knowledge levels through maintaining ongoing annual
training.

Joyce Kasmer, I-CAR Director of Business Development said, “I-CAR is
delighted to recognize USAA as an I-CAR Gold Class Professionals business and
welcomes USAA into the upper echelon of collision industry businesses that place
a high value on training. I-CAR training and its recognition programs enable our
customers to see improved efficiencies, reduce cycle-time, reduce supplements,
and incur less rework. All adding up to effective cost management and increased
customer retention.”

James Spears, USAA Assistant Vice President, Loss Center of Excellence said,
“The I-CAR Gold Class Professionals designation is a tremendous opportunity for
USAA to understand today’s evolving vehicle technology and provide its members
with exceptional service. Through its recent designation, USAA will be equipped
to serve and support its members with the knowledge and resources attained
through I-CAR training. At USAA, member satisfaction and quality of work are the
highest priority, and USAA is committed to providing its members with
best-in-class services.”

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